At MCKHAVENS CONSULTING our Customer Relationship Management Certification is Globally acceptable. The proverbial customer is king remains relevant even in today’s business environment. This course takes you through the customer journey. It encompasses topics that will make you understand your type of business and how best you can handle your customers. It also explains what every business should focus on, to enable it have customer advocates. These advocates will serve as foot soldiers to help you in accomplishing your business goals and objectives. The course sieve through a myriad of information to teach you the best things you can do, not just to satisfy your customers, but to exceed their expectations.

The course also includes the use of one of the smartest CRM tools (Copper CRM application). This tool easily integrates with your Gmail and can serve as a reminder, so that you will not miss any potential client or business opportunity again. It is a useful desktop and mobile tool that helps Customer Relationship Managers to capture leads, schedule follow ups, analyze opportunities and close sales and most importantly maintain the relationship.